Post Resettlement Case Manager
Provide case management to families and individuals who remain in need of services beyond the 90-day resettlement period as part of the Refugee Assistance Post-Resettlement (RAPR) Grant. Services include intake and assessment, service planning, specific service deliveries, as applicable, and referral to community organizations and/or component services within the program for public assistance, health care, employment and supportive services.
- Post-Resettlement Case Manager (PRCM) will manage enrollment, reporting, and compliance with Post-Resettlement services. The PRCM will be central in developing and implementing RAPR orientation, enrolling clients in services, developing service plans (Refugee Family Self-Sufficiency Plan or RFSSP), assisting clients to access special services in the community, maintaining case files, and reporting outcomes to MDHHS.
- The PRCM will enlist the services of members of the STVCC team, for example the, Preferred Communities Case Manager, Preventive Health Liaison, Volunteer and Community Outreach Coordinator, and the employment team, along with community partners such as LAAN, Lansing School District, Peckham (for disability employment), etc.
- The PRCM will work with the resettlement/employment Case Manager to create post–resettlement case files for all clients in RAPR services. Case files will include the following: eligibility documents, RFSSP, any expenditures made on behalf of the client, case notes documenting class participation, client contact, etc.
- The PRCM will join resettlement client’s 90-day R&P graduation orientation at the invitation of the resettlement case manager, and, when appropriate, develop the RFSSP with the client.
- Open, maintain and close case files. Complete case notes for all client interactions.
- Assist clients in determining family budget, employment/financial planning, immigration/documentation needs, education and training needs (including providing aptitude/skills assessments), English language training needs, childcare needs, and transportation and interpretation needs.
- Provide clients with information, referral & outreach services including the American Red Cross Resource guide.
- Refer clients to the Immigration Law Clinic for services pertaining to legal immigration documents.
- Act as liaison between the client and the Department of Human Services (DHS) and the Ingham County Health Department (ICHD), as applicable.
- Maintain on-going communication with other Case Managers, Job Developers, Job Trainers, ESL Teachers and other program staff to ensure client needs and requests are addressed.
- Complete all reporting and communications to DHHS and MDHHS including completion and submission of monthly Client Data Files (CDF) and trimesterly CDF/Narrative reports.
- Proactively assist clients in meeting all their needs, including adapting to the U.S. and acting as a cultural broker.
- Attend & actively participate in Agency and Program meetings, conferences, in-services and other meetings.
- Provide interpretation & translation services, both within the Agency/Program and to outside the Agency partners.
- Provide transportation, as deemed necessary, from the airport (arrival), for DHHS, Social Security, health appointments, clothing, employment activities, supportive services, etc.
Possession of a four year undergraduate degree (Bachelor Degree) in a human service related field or combination of education and experience working with multicultural populations, preferably with refugees. Prior Case Management experience in social services field preferred. Experience with people from a culture outside the United States. Empathy for and understanding of refugees preferred. Excellent written and verbal skills required. The Post-Resettlement Case Manager must be bilingual/multilingual in languages relevant to the current refugee population and have experience in case management. Prefer ability to work beyond the parameters of posted Agency/Program hours of operation as necessary to complete Job Responsibilities. Competency in basic computer programs including all MS Office programs. Fluency in MS Excel. A valid Michigan Driver License, access to reliable transportation and maintain appropriate insurance.
SEND RESUME AND SALARY HISTORY TO:
St. Vincent Catholic Charities
Attn: Ms. Shawn Koster