Is filing a complaint or grievance the right option?
You do not have to be a client to file a grievance. Anyone can report allegations of professional misconduct or problems with the agency. You should first attempt to resolve your complaint or grievance with the service area associated with the compliant. If this is not possible, than follow the process outlined below.
If you have any questions regarding the process, please contact Cliff Levitt, St. Vincent Catholic Charities’ Associate Director of Compliance and Accreditation at (517) 323-4734 Ext. 1108. All correspondence will be addressed within 72 hours.
I am not a client but wish to file a grievance.
Please enter the nature of your grievance.
I am a client wishing to file a grievance.
There are two methods for a client to complete a compliant or grievance:
This written method requires you to complete the STVCC Client Rights Complaint/Grievance form. This is the preferred method of contact since it incorporates all the necessary questions to complete the process. Simply visit stvcc.org/client-rights-formal-grievance-form to complete and submit the electronic form.
This method is where you can verbally express your complaint/grievance. If you are going to use this method, please contact:
Associate Director of Compliance and Accreditation
(517) 323-4734 Ext. 1108
What happens after I file my grievance?
All grievances will be reviewed by the Associate Director of Compliance and Accreditation (A.D. of COA). The A.D. of COA will review and make a determination of whether the grievance meets the criteria for an investigation. You may be contacted during this stage for additional information. Once the investigation is complete, you will be notified, in writing, of the findings of the investigation. All submissions to the A.D. of COA are kept confidential, and only shared with stakeholders that have a right to know. This information will be used to make improvements to agency services and processes.