Is filing a complaint or grievance the right option?

You do not have to be a client to file a grievance.  Anyone can report allegations of professional misconduct or problems with the agency.  You should first attempt to resolve your complaint or grievance with the service area associated with the compliant.  If this is not possible, than follow the process outlined below.

If you have any questions regarding the process, please contact Heather Kapustka at kapustkh@stvcc.org.

I am not a client but wish to file a grievance.

Please enter the nature of your grievance.

    First Name (required)

    Last Name (required)

    Email (required)

    Phone Number (required)

    Relationship to STVCC (required)

    Describe Your Grievance (required)

    I am a client wishing to file a grievance.

    There are two methods for a client to complete a compliant or grievance:

    Formal Grievance

    This written method requires you to complete the STVCC Client Rights Complaint/Grievance form.  This is the preferred method of contact since it incorporates all the necessary questions to complete the process.  Simply visit stvcc.org/client-rights-formal-grievance-form to complete and submit the electronic form.

    Informal Grievance

    This method is where you can verbally express your complaint/grievance.  If you are going to use this method, please contact:

    Heather Kapustka

    Interim HR Director

    kaputskh@stvcc.org

    What happens after I file my grievance?

    Our office will review all submitted grievances and may conduct an investigation. If an investigation is conducted, the results of the investigation will be shared with you in writing. All submissions are kept confidential, and only shared with stakeholders that have a right to know.  This information will be used to make improvements to agency services and processes.